Frequently Asked Questions:
What is the production lead time?
Processing lead time on bespoke orders vary depending on quantity. Minimum of 5 days for 1-5pcs and maximum of 20 days for bulk orders after finalizing and confirmation of payment.
For items that are ready to ship, we would required about 1-2 days to pack and schedule the shipment of your items once payment has been confirmed.
Can I provide my own design for bespoke items?
Yes, of course! But all proposed designs will be approved and finalized by us.
Do you offer discount on bulk orders?
Yes, we do! We know how awesome our boxes would be for parties, giveaways and any gathering. Let us know how you want it packed and we will gladly give you a bulk order quote.
What are your accepted payment terms?
We try to be as flexible as we can to cater to all possible modes of payment. We do accept bank transfers/deposits via BPI/BDO, remittance centers through Coins.ph/Gcash, Paypal and credit cards through this site. However, we require full payment before production due to the customized nature of the items we offer; meaning, no COD (Cash on Delivery) is offered.
Where can I find you?
We are currently an online shop with Facebook, Instagram and Shopee pages.
Some of our items could also be purchased out our partner stores at The Craft Central (SM Megamall and Ayala Vertis North) and MakeSpaceToday (Ayala Uptown BGC).
We are happy to hear from you. So, drop us a message via Facebook or Instagram. If you prefer to meet up, to check sample items, and discuss more, please contact us at firstname.lastname@example.org and we could set a meet up schedule for you.
Can I still cancel my order?
Because we work so quickly to ship your customized order, it is usually not possible for us to cancel all or any part of your order once it has been started. Please contact us at email@example.com if you have any questions.
How can I track my order?
If your order is placed with a third-party courier shipping option, we will send the tracking number to you as soon as orders were picked up. Contact us at firstname.lastname@example.org for further inquiries.